Refund policy

Refund Policy

Last updated: September 24, 2026

Every Vivilicious chocolate is made by hand, in small batches, with care, and we want every box to arrive as beautifully as it left our kitchen.

Returns
Because our chocolates are perishable food, we cannot accept returns or exchanges, and we do not offer refunds for a change of mind or personal taste preference.

If something isn't right
If your order arrives damaged, melted, spoiled, or incorrect, please contact us within 48 hours of delivery at hello@viviliciouschocolates.com. Include your order number and a photo of the item and its packaging. We will review it promptly and, where appropriate, send a replacement or issue a refund to your original payment method.

Shipping and delivery
We are not able to offer refunds for orders delayed or lost because of an incorrect or incomplete address, or for packages left unattended after delivery. During warm months, we recommend choosing expedited shipping and bringing your package indoors as soon as it arrives. Please see our Shipping Policy for details.

Subscriptions
Subscription orders follow our Subscription Cancellation Policy.

Tastings, classes, and events
Event bookings follow the cancellation terms provided at the time of booking.

Corporate and custom orders
Custom and corporate orders are made specifically for you and cannot be cancelled once production begins, except as stated in your written quote.

Questions
We're always happy to help: hello@viviliciouschocolates.com, or visit us at 13 South Main Street, Natick, MA 01760.